Cookie Policy

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24 British Maintenance is part of the 24 British Maintenance (Registered office:71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Registration Number: 10444432) is committed to protecting your personal information, being transparent about what data we hold, and giving you control over how we use it. Whenever you use our website, information may be collected through the use of cookies and similar technologies. By using  24 British Maintenance Channels you agree to our use of cookies as described in this Cookie Policy.

What are ‘COOKIES’?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Safari, or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognize you and remember things like personalized details or user preferences. Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences and generally improving your experience(see below for more examples). They can also help to ensure that the properties displayed to you are more relevant to you and your criteria. Cookies are referred to as session or persistent, depending on how long they are used:

• Session cookies only last for your online session and disappear from your computer or device when you close your browser.
• Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which COOKIES do 24 British Maintenance use and why?

When you use our Digital Channels, the following 4 categories of cookies may be set on your device: 1. ‘Strictly necessary cookies These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, the services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet. Some examples of these essential cookies include:

• Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session
• Identifying you as being signed in and keeping you logged in throughout your visit so that you don’t need to sign in each and every time you visit

2. Functional cookies These cookies allow websites and applications to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymized which means we can’t identify you personally. They do not gather any information about you or remember where you’ve been on the internet. We use these types of cookies to improve your experience on our Digital Channels. Some examples of how we do this include:

• Remembering if we’ve already asked you if you want to fill in a survey or if you’ve completed a survey, so you’re not asked to do it again
• Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you
• Remembering when you’ve voted in a poll or rated a product or article so that you don’t do this more than once during your visit
• Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third-party platforms, for example)

If you would like a list of the functional cookies used on 24 British Maintenance Digital Channels or have any further questions, you can contact us at wo@british-maintenance.com 3. Analytics cookies In order to keep 24 British Maintenance Digital Channels relevant, easy to use, and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of our Digital Channels are most popular, identify which properties have been viewed online, identify when errors occur and test different versions of a page or feature to see which one works best. These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included on 24 British Maintenance Digital Channels. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you. Web analytics services may also use cookies and similar technologies to make the information collected by web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Cookies allow web analytics services to recognize your browser or device and, for instance, identify whether you have visited our Digital Channels before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyze patterns of user activity and to develop a better user experience. We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future. This means that after visiting 24 British Maintenance you may find advertising banners on other websites associated with your browsing history. The technology behind these services is based on cookies. This is a service offered to suggest services that may be of interest to you. This is an anonymous service and no personal or identifiable information is recorded by this advertising method, however, if you do not wish to view these types of adverts you can opt out of these services at the following links: Opt out of Google Display Network retargeting Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

Other third-party cookies

Please note that on some pages on our Digital Channels, you may notice that cookies have been set that are not related to 24 British Maintenance. When you visit a page with content embedded from, for example, YouTube / Vimeo videos, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customize their application to you. 24 British Maintenance do not control the use of these cookies and cannot access them, as cookies can only be accessed by the party who originally set them. Check the third-party websites for more information about these cookies.

Commenting on 24 British Maintenance Digital Channels

Some of our websites allow you to leave comments about our Digital Channels. One of the tools we use to enable comments on our websites is provided by a third party. In providing this service, they may set cookies on your web browser to track your use of their commenting tool on 24 British Maintenance Digital Channels. To do this, they may use third-party analytics tools to help measure traffic and usage trends for their commenting tool on an anonymized and aggregate basis.

How to control your COOKIES

24 British Maintenance does not use cookies to collect personally identifiable information about you. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and set preferences. However, there are various ways that you can control and manage your cookies which are discussed in more detail below. Please note any settings you change will not just affect 24 British Maintenance cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details on how to manage cookies, please read further on how to manage cookies and check your browser settings and options. Most modern browsers will allow you to:

• See what cookies you’ve got and delete them on an individual basis
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies from being set
• Delete all cookies when you close your browser

You should be aware that any preferences will be lost if you delete cookies, including where you have opted out from cookies, as this requires an opt-out cookie to be set. Blocking cookies completely will mean that many websites will not work properly and some functionality on these websites will be compromised. For this reason, we do not recommend turning cookies off when using our Digital Channels. To find out more about how to manage your cookies follow the links below which take you to the ‘Help’ sections for each of the major browsers:

• Internet Explorer:https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
• Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
• Opera: http://www.opera.com/browser/tutorials/security/privacy/
• Safari: https://support.apple.com/en-gb/HT201265
• Android: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
• Blackberry: http://support.blackberry.com/kb/articleDetail?ArticleNumber=000003865

Managing analytics cookies

It is possible to opt out of having your anonymized browsing activity within websites recorded by analytics cookies. 24 British Maintenance use the following analytics provider and you can opt out of their cookies by clicking on the following link. Please note that this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by those third parties. Once again, please note that by not allowing analytics cookies, we are unable to learn what you like or don’t like about our Digital Channels and thus cannot improve your user experience.

• Google Analytics: http://tools.google.com/dlpage/gaoptout